Shipping Policy
This policy explains processing, transit estimates, tracking, international delivery and shipping support for Solmavira™ orders.
Order Processing
Orders are normally processed within 2–4 business days after successful payment verification.
Busy Periods
During promotions or unusually high order volume, processing may require up to 5 business days.
Business Days
Business days generally exclude Saturdays, Sundays and applicable public holidays.
United States Delivery
Estimated standard transit is generally 10–15 business days after dispatch.
Canada, UK & Australia
Estimated standard transit is generally 11–16 business days after dispatch.
Other International Destinations
Estimated standard transit is generally 15–20 business days after dispatch.
Shipping Charges
Available methods and applicable charges are displayed at checkout before payment is submitted.
Tracking
Where tracking is available, shipment information is supplied after dispatch.
First Tracking Movement
Initial visible carrier movement commonly appears approximately 1–3 business days after label creation.
Pool-Care Tool Packaging
Brushes, nets, vacuum heads and maintenance tools may be packaged with protective supports to reduce movement in transit.
Training Equipment Packaging
Fins, gloves, kickboards and pull buoys may contain separate components. Check all packaging before reporting an item missing.
Inflatable Product Packaging
Inflatable floats and loungers may arrive folded. Inspect the complete product before inflation and follow the applicable instructions.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Address Changes
Contact support promptly. Changes cannot be guaranteed after fulfillment or carrier processing begins.
Customs & Import Charges
International shipments may be subject to duties, VAT, taxes or brokerage charges. Unless checkout states otherwise, these may remain the recipient’s responsibility.
Delivery Delays
Weather, customs, holidays, carrier capacity, transportation disruption, remote areas or address problems may affect transit.
Delivered but Not Found
Check household members, reception areas, parcel lockers, building management and safe delivery locations before contacting support.
Lost Shipment
Tracking and carrier information may be reviewed. If non-delivery is confirmed, an appropriate solution may include replacement or refund.
Damaged Parcel
Retain the item, packaging and shipping label and provide clear photographs showing the damage.
Incorrect or Missing Items
Contact Customer Support before returning anything if the parcel contains an incorrect product or is missing a described component.
Shipping Support
Email: service@solmavira.com
Phone: +8613951352066
solmavira™ · solmavira.com
Xuzhou Yunqi Network Media Co., Ltd. · Zhang Kai
Room 303-1, Building C4, Cluster 1, Zone C, Guishan Minbo Cultural Park, No. 39 Pingshan North Road, Gulou District, Xuzhou City, Jiangsu Province