Contact Us
Contact Solmavira™ for questions about pool-maintenance products, swimming-training equipment, pool floats, water-exercise accessories, orders, payments, shipping, tracking, damaged merchandise, returns or refunds.
How We Can Help
Product Questions
Customer Support can assist with questions concerning pool-cleaning tools, maintenance sets, swimming-training products, floats, loungers, water-exercise accessories and included components.
Include the exact product name and your relevant question so we can identify the correct item.
Pool-Care Compatibility
For questions about a pool brush, skimmer, vacuum head or maintenance accessory, include relevant dimensions, connection information and the type of pool or equipment involved.
Customers should review the dimensions and compatibility information on the product page before ordering.
Inflatable Product Problems
If a float, lounge chair, hammock or recliner arrives punctured, leaking, incorrectly sealed or otherwise materially damaged, contact Customer Support before extended inflation or water use.
Provide photographs showing the complete product and the affected area where possible.
Swimming Equipment Problems
If training fins, a kickboard, pull buoy, resistance gloves or another swimming product arrives broken, incomplete or materially defective, contact us before substantial use.
Include photographs of the product, packaging and any missing or damaged component.
Order Questions
Include your order number whenever possible. Also provide the customer name, product name and a clear explanation of the requested assistance.
Order changes and cancellations cannot be guaranteed after processing, fulfillment or shipment has begun.
Payment Questions
Contact us if you have a question about an order payment, authorization, duplicate pending charge or approved refund.
Never send a complete payment-card number, card security code, banking password or account password through an ordinary support message.
Shipping and Tracking
Include your order number and delivery address when requesting shipping assistance.
Tracking may take approximately 1–3 business days after label creation to show initial carrier movement. Carrier scan intervals and delivery conditions may affect later updates.
Damaged or Incorrect Deliveries
Retain the product and packaging where reasonably possible. Provide clear photographs showing the merchandise, affected area, shipping package and shipping label.
If an incorrect product was received, avoid substantial use and wait for instructions before returning it.
Returns
Eligible products may be returned within 180 days after confirmed delivery, subject to the Return & Refund Policy, product condition and applicable law.
Contact us with the order number, product name and reason for return. Do not send merchandise before receiving authorized instructions.
Refunds
Once an eligible refund is approved, Solmavira™ generally initiates it within 5–10 business days after approval.
The applicable bank or payment provider may require additional time before the refunded amount appears in the customer’s account.
Who Owns & Operates Solmavira™?
Solmavira™ is owned and operated by Xuzhou Yunqi Network Media Co., Ltd.
Xuzhou Yunqi Network Media Co., Ltd. operates solmavira.com and is responsible for the operation of the Solmavira™ online store and its customer-service activities, including product enquiries, order support, payment-related support, shipping enquiries, tracking assistance, return requests and refund communications.
Owner / Representative: Zhang Kai
The registered business address shown below is not automatically the authorized merchandise return warehouse. Contact Customer Support and obtain return instructions before shipping any merchandise.