180-Day Return Window

Eligible products may be returned within 180 days after confirmed delivery, subject to this policy and applicable law.

Preference Returns

If you change your mind, the product should generally remain in substantially the same condition in which it was received.

Pool-Care Sets

Sets should generally be returned with all originally supplied tools, connectors and components.

Vacuum Heads

Heavy wear, chemical damage, broken connections, material deformation or customer modification may affect preference eligibility.

Brushes & Skimmer Nets

Substantially worn bristles, torn mesh, chemical damage, heavy staining or customer-caused breakage may affect eligibility.

Training Fins

Fins showing substantial wear, tearing, permanent stretching, cutting or deformation may not remain eligible for a preference return.

Kickboards & Pull Buoys

Material cuts, punctures, deep staining, deformation or substantial water-related wear may affect preference-return eligibility.

Resistance Gloves

Preference returns should generally be clean, complete and free from tearing, permanent stretching or substantial customer-caused wear.

Inflatable Products

Puncture, cutting, leaking caused after delivery, overinflation, heat damage, staining or material alteration may affect eligibility.

How to Request a Return

Contact service@solmavira.com with the order number, product name and reason. Include photographs where relevant.

Return Authorization

Do not ship merchandise until authorized return instructions have been provided. The business address is not automatically the return warehouse.

Preference Return Shipping

Customers generally pay return shipping for preference-based returns unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns.

Damaged Products

Retain the item and packaging and contact support with clear photographs of the product, damage and shipping materials.

Leaking Inflatable Products

If a float arrives leaking, punctured or incorrectly sealed, contact support before disposal or extended use.

Broken Pool Tools

If a brush, skimmer, vacuum head or maintenance component arrives broken or incomplete, contact support before use.

Damaged Training Equipment

If fins, gloves, a kickboard or pull buoy arrives damaged, avoid continued use where it could worsen the problem.

Incorrect or Missing Product

If the wrong product arrives or a set is missing a described component, contact support before returning anything.

Our Error

An appropriate solution may include prepaid return shipping, reimbursement of reasonable return costs, replacement, refund or another no-cost solution.

Non-Returnable Items

• Gift cards.
• Digital products.
• Customized products.
• Clearly identified final-sale items.
• Products materially damaged through misuse.

Exchanges

Direct exchanges may not always be available. Support may offer a replacement or advise an approved return followed by a new order.

Return Inspection

Returned merchandise may be inspected after it reaches the authorized return location.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Solmavira™ generally initiates an eligible approved refund within 5–10 business days after approval.

Refund Not Received

If more than 10 business days have passed after confirmed issuance, contact Customer Support and the payment provider.

EU Withdrawal Rights

Where applicable, eligible consumers may have a statutory 14-day withdrawal right, subject to legal conditions and exceptions.

Mandatory Consumer Rights

Nothing in this policy limits mandatory rights available under applicable consumer law.

Return Support

Email: service@solmavira.com
Phone: +8613951352066