Frequently Asked Questions
Answers to common questions about Solmavira™ pool care, swimming training and water-leisure products.
Products & Use
What does Solmavira™ sell?
Pool-cleaning tools, maintenance sets, swimming-training equipment, water-exercise accessories, floats, loungers and poolside leisure products.
Will the product color look exactly like my screen?
Colors may vary because of photography, lighting, screen settings, water conditions and ordinary production variation.
How do I check pool-tool compatibility?
Review dimensions, connection details, intended pool surface and included components before ordering.
Can the Pool Vacuum Head connect to every hose?
No. Review the listed connection details and confirm compatibility with your existing hose, pole or system.
Can the Pool Cleaning Brush be used on every surface?
Not necessarily. Confirm that the brush is suitable for your pool liner, coating, tile or other surface.
How should I use the Pool Skimmer Net?
Use it for appropriate surface debris and avoid forcing it against sharp or heavy objects that could damage the mesh.
Are swimming products lifesaving devices?
No, unless expressly identified and certified for that purpose. They do not replace approved safety equipment or supervision.
How should I select training fins?
Use the available size information and select a fit that is secure without causing painful pressure or restricting circulation.
What is a pull buoy used for?
It is commonly used during swimming practice to support body position while focusing more attention on upper-body technique.
What is a kickboard used for?
It is commonly used to support kicking drills and swimming practice. It is not a lifesaving device.
How should resistance gloves be introduced?
Begin gradually, use an appropriate fit and stop if you experience pain, numbness or unsafe restriction of movement.
Can children use Solmavira products?
Children require attentive adult supervision. Suitability also depends on the specific product, size and swimming ability.
How should inflatable products be inflated?
Follow the product instructions and avoid overinflation, excessive heat, sharp surfaces and unsuitable inflation equipment.
How should floats be stored?
Clean and dry them as appropriate, release air when instructed and store away from sharp objects, heat and damaging conditions.
Orders & Payment
What payment methods do you accept?
Available methods may include PayPal, Visa, eligible cards, Apple Pay and Google Pay where displayed during checkout.
How long does order processing take?
Normally 2–4 business days, or up to 5 business days during unusually busy periods.
Can I cancel or change an order?
Contact support promptly. Changes cannot be guaranteed after processing, fulfillment or shipment begins.
Shipping
How long does U.S. delivery take?
Estimated standard transit is generally 10–15 business days after dispatch.
How long does delivery to Canada, the UK or Australia take?
Estimated standard transit is generally 11–16 business days after dispatch.
How long does other international delivery take?
Estimated standard transit is generally 15–20 business days after dispatch.
When should tracking start moving?
Initial movement commonly appears approximately 1–3 business days after label creation.
Will I pay customs charges?
International shipments may incur destination-country duties, VAT, taxes or brokerage charges unless checkout states otherwise.
Returns & Refunds
What is the return window?
Eligible products may be returned within 180 days after confirmed delivery.
Can I return an inflated pool float?
Preference eligibility may be affected after inflation, extended water use, puncture, staining or customer-caused damage.
Can I return used training fins?
Substantial wear, deformation, tearing or customer-caused damage may affect preference-return eligibility.
Can I return a used pool brush?
Material wear, chemical damage, broken bristles or use on an unsuitable surface may affect eligibility.
What if an inflatable arrives leaking?
Retain the product and packaging and contact support with photographs before disposal or extended use.
What if a pool tool arrives broken?
Contact support before continued use and provide photographs of the tool, damage and packaging.
Who pays return shipping?
Customers generally pay for eligible preference returns unless applicable law requires otherwise.
Can I send returns to the business address?
Not automatically. Obtain authorized return instructions before sending merchandise.
How long does an approved refund take?
Solmavira generally initiates an approved refund within 5–10 business days after approval.
Customer Support
How can I contact Solmavira™?
Email: service@solmavira.com
Phone: +8613951352066
Brand: solmavira™ · Website: solmavira.com
Company: Xuzhou Yunqi Network Media Co., Ltd.
Owner / Representative: Zhang Kai
Address: Room 303-1, Building C4, Cluster 1, Zone C, Guishan Minbo Cultural Park, No. 39 Pingshan North Road, Gulou District, Xuzhou City, Jiangsu Province
Email: service@solmavira.com · Phone: +8613951352066